The Art of Balancing Human and Agentic AI in Customer Support for B2B Businesses

Today’s B2B landscape operates at a relentless pace. For organizations striving for lasting client relationships, simply offering support isn’t enough. It’s about providing an experience that anticipates needs and resolves challenges with speed and genuine understanding. The old model of reactive customer service is fading. A new era demands a strategic fusion of human empathy […]

What is Hash Rate and How Does It Affect Blockchain Networks?

Hash Rate Mining

In blockchain, few metrics are as critical—and as widely misunderstood—as hash rate. Whether you’re an infrastructure provider, institutional investor, or blockchain platform scaling globally, hash rate has direct implications for network security, performance, and strategic risk management. Yet many businesses overlook its significance or misinterpret its effects. In this expert breakdown, we’ll explore what hash […]

Top Web3 Business Models for Profit & Growth?

Web3 is transforming how businesses operate, offering opportunities in decentralized finance, gaming, NFTs, and blockchain infrastructure. With blockchain adoption increasing across industries, businesses that position themselves strategically in Web3 can capitalize on this shift. But which Web3 business models are the most profitable and sustainable?  1.  Crypto Exchange and Trading Platforms Crypto exchanges are the […]

How Do Cryptocurrency Wallets Work

Discover how cryptocurrency wallets store, secure, and manage your digital assets. Learn the wallet types and how they work to protect your crypto.

Why Robust Custody Solutions Are Crucial for Institutional Adoption of Crypto

Institutional interest in cryptocurrency is growing at an unprecedented rate. Major financial firms, asset managers, and hedge funds are actively exploring digital assets as part of their portfolios. However, large-scale adoption remains contingent on one critical factor—secure and compliant custody solutions. Without proper custody infrastructure, institutions face significant risks, including security breaches, regulatory non-compliance, and […]

Ooi Sang Kuang

Chairman, Non-Executive Director

Mr. Ooi is the former Chairman of the Board of Directors of OCBC Bank, Singapore. He served as a Special Advisor in Bank Negara Malaysia and, prior to that, was the Deputy Governor and a Member of the Board of Directors.